Support
How can we help?
Contact us
Email us and we'll get back to you, usually within one business day:
Including your device model, iOS version, and a screenshot or scan export helps us answer faster.
Common questions
Which devices work with Scanstead?
Scanstead needs a LiDAR sensor: iPhone 12 Pro or newer Pro/Pro Max models, or iPad Pro (2020 and later). On non-LiDAR iPads you can still view and download scans sent to your office.
How do I manage or cancel my subscription?
Subscriptions are billed through Apple. Open Settings → your name → Subscriptions on your device to change plans or cancel. Cancelling keeps Pro active until the end of the paid period.
I reinstalled the app — where are my purchases?
Tap "Restore Purchases" on the subscription screen and sign in with the same Apple ID you subscribed with.
A scan came out wrong. What should I do?
Rescan just that room — in whole-house mode the merge replaces it in place. Walking slowly, favoring corners, and avoiding long looks at mirrors fixes most capture issues.